Returns Policy
RETURNS POLICY
At One Addington, we want you to feel completely at ease when ordering your dress, wherever you are in the world. You have 14 days from the delivery date to return your order for store credit only. If you would like to try our dresses before purchasing then please book an in person private try-on appointment at our Edinburgh studio here.
Items received outside of the return period will not be accepted and will be returned to you.
Please be aware that items purchased through sample sales are final and not eligible for refunds, exchanges or store credit.
Duties and taxes are non-refundable.
We do not offer exchanges of size or style, please return your dress for store credit and place a new order.
HYGIENE AND CONDITION OF ITEMS
To maintain the highest standards of hygiene and ensure all customers receive quality products, we strictly enforce the following condition for returns.
- All returned items must be unworn, unwashed, and in their original condition, with all tags and original packaging intact.
- No returns will be accepted for items that show visible signs of wear, including but not limited to thread pulls, deodorant markings or stains, makeup marks, or any other residue or scent.
- If a returned item is found to have visible signs of wear including the examples above, it will be rejected and sent back to the customer at their expense.
RETURN SHIPPING
Return costs are at your expense, we do not offer pre-paid return labels. If the package does not reach us safely, we will not be able to process your return. We recommend using a tracked service to ensure it reaches us safely.
Please make sure to leave your name and order number clearly inside your return.
International customers please make sure your parcel is clearly marked as “Returned Goods” to ensure no additional duties or taxes are charged on the way back to us. If they are charged, we will pay these fees and deduct the cost from your store credit.
