returns

at one addington, we gladly accept returns on our pieces within 14 days of delivery.

our pieces may be returned for either a refund or store credit via our Returns Portal.
please note that our bridal gowns are not eligible for return and are final sale, please make sure to read each product description carefully before you place an order.

we are a small brand and all of our pieces are handmade-to-order just for you in our edinburgh studio. we kindly ask that you choose your size carefully and avoid ordering multiple styles and sizes with the intention of returning. 

if you would like to try-on multiple styles or sizes before making a purchase, we warmly welcome you to book a try-on appointment at our edinburgh studio here.

alternatively please contact us via email if you require sizing help or have any questions.

return eligibility

due to the delicate nature of our fabrics and the light tones of many of our garments, we operate a strict inspection policy on all returns to ensure each piece remains in perfect condition.

to be eligible for a return, items must be:

• in original, pristine, unworn condition and suitable for resale

• neatly packed, returned with all tags, original packaging and materials intact

• unaltered and free from any damage
  

• returned within 14 days of delivery

we kindly ask that all dresses are tried on in your home, in a clean environment and while freshly showered, without makeup, fake tan, perfume, deodorant or body products that may transfer onto the fabric.

where a returned item shows signs of wear beyond what is necessary for a simple at home try-on, we reserve the right to refuse your return altogether, or reduce your refund to reflect any loss in value.

returns process

to begin a return, please submit your return via our Returns Portal within 14 days of delivery.
CLICK HERE TO SUBMIT YOUR RETURN.

once your return has been organised, you must return your order within the 14 days. returns sent outside of this timeframe will not be accepted.

please make sure you’ve included the required return note with your name & order number inside the parcel.

once submitted, you will be responsible for arranging return shipping. we recommend using a tracked service, as we are unable to take responsibility for items lost or damaged in transit.

all returns are subject to strict inspection upon arrival before your refund or store credit is approved.

if a return does not meet our requirements, it may be refused and sent back to you.

non-returnable items

the following items are strictly non-returnable and non-refundable:

• items made to custom measurements

• items altered from their original standard design, including but not limited to length adjustments, removal of train, added lining, or any bespoke modification

• bespoke or custom orders made at the customer’s request

• items that were purchased at a discount during a sale

by placing an order for a custom, altered or sale item, you acknowledge and agree that the item is non-returnable and non-refundable.
 

exchanges

we do not offer exchanges.

if you wish to change your size or style, you must return your item in accordance with this policy for refund or store credit and place a new order.

faulty items

if you believe your item is faulty, please contact us within 48 hours of delivery with a description and supporting imagery.

items may need to be returned to us for assessment before any resolution can be offered.

as our pieces are bias cut and made from delicate fabrics, natural variations in drape, fit and movement are to be expected and do not constitute a fault.

where an item is confirmed to be faulty, we will offer a repair, replacement or refund as appropriate.

additional information

return shipping costs are the responsibility of the customer.

original shipping costs, international duties and taxes paid at checkout are non refundable.

items purchased via sample sales are final sale and are not eligible for return, refund, or store credit.

once your return has been received and approved following inspection, your refund or store credit will be processed within 5 - 10 working days.