ORDERS

Each garment is handmade by us in the UK, once the order has been placed and paid for by the customer. We kindly request that you check the production time for your chosen garment to ensure you are aware of how long it takes us to make your garment before it is dispatched out to you. 

STANDARD SHIPPING ESTIMATES

UK: 1st Class Tracked & Signed For £6  |  1 - 2 working days for delivery once posted.

Europe: International Priority £20  |  1 - 3 working days for delivery once posted. 

Rest of the world:  International Priority £30  |  1 - 3 working days for delivery once posted.

 

SHIPPING

One Addington offers worldwide shipping.

• Items are dispatched via Royal Mail for UK orders or Fedex for international orders with tracking and signature confirmation.

• You'll receive an order confirmation email, followed by a dispatch email notification with tracking information once your item is on its way to you.

• While we take utmost care in preparing your order, One Addington cannot be held responsible for delays, loss, theft, or damage once the package is in transit. It is the customers responsibility to resolve any of the above circumstances.
  

• For delivery issues, please contact the shipping provider directly using your tracking number.
  
  

INTERNATIONAL SHIPPING & CUSTOMS

For deliveries outside the UK:

• All customs duties & taxes are now charged upfront on all international orders at checkout. This helps avoid delays and unexpected fees at the point of delivery. These will be calculated and collected during checkout.

• Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

• We do not refund customs duties or taxes once collected.

 

PACKAGE PROTECTION

When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.

Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please click here.

Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe.

For more information on Swap Protect, please see: SWAP Protect Official Site.